1. Subject
These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by La Grange Dîmière on its Website and mobile services.
They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.
All reservations therefore imply the client's full and unreserved acceptance of these conditions.
All clients acknowledge that they have the capacity to contract, i.e. that they are of legal age and are not under guardianship or trusteeship.
The name "La Grange Dîmière" and "www.lagrangedimiere.fr" refer throughout this text to the site named www.lagrangedimiere.fr and corresponding to the domain name that can be consulted at www.lagrangedimiere.fr.

****COVID-19****
In this period of health crisis, we would like to inform our customers of two specific elements of our General Terms and Conditions of Sale:
Flexibility: Please read article 8 of these Terms and Conditions of Sale carefully.
Liability: Please read article 12 of these GTC.

2. Scope of application
These general terms and conditions of sale apply to all bookings made over the internet, via the website or mobile services and those of its partners.

3. Opposability of the general terms and conditions
In any event, the version of the general terms and conditions of sale binding on the customer is that in force at the time of his reservation on the website or mobile services or with its partners.

4. Booking
Reservations can be made on the website, by telephone, by e-mail or by post.
The reservation will only be effective if it is guaranteed by the client by payment of a deposit by credit card, bank cheque in euros or bank transfer, and after receipt of a detailed booking confirmation.
Payment for all services will be made directly to the establishment (exceptions made for prepaid bookings such as gift vouchers at the time of booking).
The establishment reserves the right to refuse any reservation in the event that the credit card number is incorrect or the reservation is incomplete.
Reservations regardless of origin will be payable in Euros only.
The hotel only accepts the following credit cards: Visa, Mastercard, American Express, Maestro and has a secure reservation system (SSL) which protects and encrypts all sensitive data transmitted to the reservation to prevent disclosure to third parties.
At the time of booking, a 50% deposit will be taken from the credit card provided by the customer. Payment of the deposit can also be made by cheque in euros or bank transfer. Our special offers are to be paid in full at the time of booking.
The client is solely responsible for the choice of services and their adequacy to his needs, so that the establishment cannot be held responsible in this respect.

5. Payment
The client must present himself at the establishment with the credit card that enabled him to make the payment of the 50% deposit.
The establishment may also ask him/her to show proof of identity in order to prevent credit card fraud.
Payment of the balance of the stay must be made at the establishment during your stay, except in the case of special conditions or rates (gift vouchers) where the payment is debited at the time of booking (online prepayment on certain rates). This prepayment is called a deposit.
In the case of a rate that is not prepaid online, the establishment may ask the customer, upon arrival, for a deposit or authorisation to debit the credit card, in order to guarantee payment of the sums corresponding to the services consumed on site.
If payment of the deposit by credit card is not possible, a transfer to La Grange Dîmière can be made on request.
In the case of a bank transfer, the reservation will only become firm and final on receipt of the deposit by the establishment, within the time limit.
Payment of the balance of the stay will be made on site at the establishment in cash, by credit card or bank cheque in euros.
In the event that a reserved care service cannot be honoured by La Grange Dîmière's partner, including in a package, the establishment undertakes to reimburse the customer.

6. Right of withdrawal
The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code.
The Terms and Conditions of Sale of the reserved tariff specify the terms and conditions for cancelling and/or modifying the reservation.

7. Modification of the stay
Any change of reservation must be requested by email to the establishment or by telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In the event of a change of stay, the following conditions apply:
- In case of no-show on the scheduled arrival date, the customer's credit card will be debited for the total amount of the stay.
- For any interruption of the stay before the planned departure date, half of the remaining nights will be retained as compensation.

8. Cancellation of stay
Any cancellation of a reservation must be requested by email to the establishment or by telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In the event of cancellation of the stay, the following conditions apply except in cases of force majeure:
- For any request made less than 14 days before the planned date of arrival, the 50% deposit will not be refunded. The stay cannot be postponed to a later date except with the agreement of La Grange Dîmière.
- In case of no-show on the scheduled arrival date, the client's credit card will be debited for the remaining amount to be paid, less the deposit paid.

- Our special offers are non-refundable (except in the case of confinement or geographical restriction decreed by the government).

**** In the case of COVID-19 the establishment accepts last-minute modifications and cancellations of stays if a new confinement or traffic restriction is decided by the government.****

9. Force majeure
Force majeure is understood to mean any event that is unforeseeable, insurmountable and external to the parties that prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract.
Are considered as cases of force majeure or fortuitous events those usually recognised by the jurisprudence of the French Courts and Tribunals.
Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party shall bear the costs arising therefrom.

10. Prices
Prices are indicated in Euros.
VAT is not applied.
The prices indicated only include the services strictly mentioned in the reservation.
Additional services provided by the establishment during the stay and, if applicable, tourist tax will be added to the price mentioned in the reservation.
The applicable prices are those in force on the day of the reservation. The establishments, which are independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is binding.

Children under 2 years stay free of charge.

11. Complaints, disputes
All complaints must be made to the establishment within 7 days of the date of stay.
Failing recourse to the conventional mediation procedure or to any alternative method of dispute resolution within 30 days, either party may refer the matter to the competent judicial court.

12. Responsibilities
It is the responsibility of the Establishment to take all guarantees and insurance necessary for the reception of the public in its Establishment and the exercise of its activity.
The Establishment cannot be held responsible in the event of theft or loss of goods or objects within its premises, including its private car park.
The customer must ensure the safekeeping of his property and equipment. The customer must inform the establishment of any damage caused by him/her. He is responsible for all damage caused by his intermediary and undertakes, in the event of damage to the premises made available (bedroom, common areas such as the swimming pool, garden, lounge and sanitary facilities) to bear the costs of restoration.
Also any behaviour contrary to good morals and public order will lead the establishment to ask the client to leave the establishment without any compensation and or without any reimbursement if a payment has already been made. In the event that no payment has been made, the client must pay the total price of the stay before leaving the establishment.

**** In the case of COVID-19, if a client presents symptoms during their stay, the establishment will impose isolation in their room and a temperature test. If the client refuses or if the client voluntarily hides symptoms, the establishment has the right to refuse the service and end the client's stay. The rest of the stay will be due. ****

Guests undertake not to invite any third parties to the premises, including the garden and swimming pool. The client may not bring drinks or food from outside without prior authorisation from the management. The client undertakes to ensure that the participants and their guests respect all the rules and regulations of the establishment (in particular the smoking ban). The client will ensure that the participants do not disturb the operation of the establishment or jeopardise the safety of the establishment and the people in it.
Unless expressly agreed otherwise, the guest must leave the room and the establishment before 11:00 a.m. on the day of the end of the reservation. It is not permitted to use the garden or the swimming pool after check-out, with the exception of the "Morning fat" option, which is offered subject to availability and which allows the guest to stay in the establishment until 4 pm on the day of check-out.
All pets are not allowed.
La Grange Dîmière offers free Wi-Fi internet access. The customer undertakes to ensure that the computer resources made available by the establishment are in no way used for purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorisation is required. If the customer does not comply with the aforementioned obligations, he may be charged with the offence of counterfeiting (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years imprisonment. The customer is also required to comply with the security policy of the establishment's internet access provider, including the rules for using the security means implemented in order to prevent the illicit use of computer resources and to refrain from any act that would undermine the effectiveness of these means.
The photographs presented on the site and the mobile services of the establishment or those of the partners are merely indicative. The illustrations give as accurate an overview as possible of the accommodation services on offer: variations may occur, for example due to changes in furniture or possible renovations.
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, unforeseeable and insurmountable, on the part of the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorised by the bearer's bank.

13. Dislocation
In the event of an exceptional event or the impossibility of making the reserved room available to the client or in the event of force majeure, the establishment will reimburse the client for the sums already paid (return of the deposit). Under no circumstances will the establishment be obliged to find another accommodation for the client or to assume partially or totally the consequential costs, nor to pay any compensation to the client.

**** In the case of COVID-19 or other health crisis: in the event of a health crisis with the obligation of containment and cancellation of reservations, the establishment will apply the decree put in place by the French government in such a situation, i.e. the establishment of a credit note corresponding to the amount of the sums/deposits paid. These credit notes will be valid within the period set by the said decree. It will not be possible to reimburse bookings or deposits already paid. ****

14. Mediation
The decree of 30 October 2015 on the mediation of consumer disputes, which transposes Directive 2013/11/EU of 21 May 2013 on the out-of-court settlement of consumer disputes into French law, and Order No. 2015-1033 of 20 August 2015 on the out-of-court settlement of consumer disputes, specify the conditions for applying Article L152-1 of the French Consumer Code, which requires professionals in all consumer sectors to offer a mediation procedure in the event of a dispute with their clients. According to the law, the outcome of the mediation must take place within 90 days. We invite you to formulate your requests exclusively by e-mail, which will provide a date of your correspondence and keep a personal archive of it.
Internal mediation
For all disputes that have not been resolved, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory response within 30 days.
In the event of dissatisfaction, you will be informed that you may have recourse to an external mediator of your choice.
External mediation
You will find all official information about mediation on the government website: http://www.economie.gouv.fr/mediation-conso.
We invite you to visit the Medicys website: https://www.mieist.bercy.gouv.fr
If you are a member of FEVAD or want to consult or join: http://www.mediateurfevad.fr
The DGCCRF website: https://www.economie.gouv.fr/dgccrf
You can also consult the appeals of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.
We bring to your attention the existence of the European authority, which is called upon to issue binding decisions on disputes concerning cross-border processing activities, thus ensuring uniform application of EU rules and avoiding different responses to the same case in different jurisdictions: https://edpb.europa.eu/edpb_fr.

15. Applicable law
These terms and conditions of sale are subject to French and European law.